Privacy Policy

1. Introduction

Shadu Labs ("we," "our," or "us") operates CollisionSuite, a fleet and collision repair management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and organization details
• Vehicle Data: VIN numbers, vehicle details, maintenance records, insurance information
• Financial Data: Credit card transaction details, GL account codes, receipts
• User Content: Documents, photos, notes, and other information you upload

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication and preferences

2.3 Third-Party Information

• Google Sign-In: Profile information (name, email) when you authenticate with Google
• Banking APIs: Credit card transaction data from Chase and other financial institutions
• QuickBooks: Accounting data for integration purposes

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve CollisionSuite services
• Process credit card transactions and reconcile statements
• Track vehicle fleet information and maintenance schedules
• Generate reports and analytics for your organization
• Communicate with you about service updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Cloud hosting providers (for data storage and processing)
• Email service providers (for notifications)
• Payment processors (for billing)

4.2 Business Transfers

If Shadu Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred.

4.3 Legal Requirements

We may disclose information if required by law or to protect rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Financial records are retained for 7 years to comply with accounting regulations. You may request deletion of your account and data at any time.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@shadulabs.com

8. Cookies and Tracking

CollisionSuite uses essential cookies for:

• Authentication and session management
• Security and fraud prevention
• User preferences and settings

We do not use third-party advertising cookies. You can control cookies through your browser settings, but disabling cookies may affect functionality.

9. Children's Privacy

CollisionSuite is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, please contact: